Shipping

• We aim to delivery your new item as quickly as possible and usually this is between 8-12 days from payment.

• All items will be delivered by one of our trusted carriers in time and straight to your door.

 

Returns Policy

• Please reach out to us at panicbranduk@gmail.com within 7 days of receiving your order.

• Include in your email:

  • Your order number;

  • Photos, where relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.

• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.

• Panic will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 

• Panic does not accept worn, stained, damaged, or altered items. 

• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

• If your refund request is confirmed, Panic will return the money to the account used to pay for the order in the currency it was initially bought in.

Can all items ordered from Panic be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;

• Sample items;

• Deliberately damaged items;

• Items sent back for return more than 7 days from the date of receipt;

• Items accurately printed according to the designs provided to Panic that the purchaser decides are not what they intended or no longer want;

• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Panic, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and get a refund before my order arrives?

• Orders that have yet to enter production can be canceled in their entirety.

• Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.

• Should you wish to cancel your order, please get in touch with Panic,s customer service team at panicbranduk@gmail.com

Can I get a refund if my order is not shipped on time?

• We aim to complete the production of small-volume orders within 5-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for). 

• If you have not received any logistics or shipping information by the end of the 7th day, we will refund you a maximum of 10% of your original commodity price as compensation.*

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